After-sale Service

After-sale Service Support:

Provide customers with perfect and thoughtful service, and remove customers' worries. Our company has established a perfect after-sales service system and effective after-sales service measures, and opened an after-sales service hotline to provide users with satisfactory answers and technical support. Besides, our after-sales service department will pay regular return visits to customers. At present, the company has many after-sales service engineers as a strong after-sales service team to provide guarantee for your after-sales service. Our company makes the following maintenance service commitment to you, and provides maintenance services to you according to the requirements of this service commitment.

I. One-Year Limited Warranty

The machine is guaranteed free of charge for one year from the date of your purchase (subject to the official purchase date).

II. After-Sales Process

1. After the machine is successfully installed and debugged, the company enters the customer file, and dispatches the after-sales service engineer to follow up the technical service and track the machine usage regularly. You can call our after-sales service hotline: 19939890380 or add our WeChat account to contact us to find out the detailed failure reasons and determine the repair time.

2. During door-to-door service, the after-sales service engineer should first check the machine in detail, and then introduce the fault causes to you in detail before carrying out the repair. After the machine is repaired, you should sign the after-sales service operation form for confirmation.

III. Exempt from Warranty Obligations

For the machine failure, abnormal operation or damage caused by the following reasons, our company does not undertake the obligation of free warranty. Please choose paid service.

1. When your machine is out of warranty period;

2. You fail to use and maintain the machine according to the requirements of the manual or cause man-made damage;

3. Natural disasters and other force majeure (such as earthquake, fire, etc.)

In order to provide you with high-quality after-sales service and protect your rights and interests, Luoyang Kaibang CNC Machinery Equipment Co., Ltd. welcomes you to supervise our work.

1. Ensure quality and delivery time

We can strictly monitor every link of production from importing the raw materials to delivering the finished products, and we will arrange special personnel to carry out sampling inspection at some special nodes of production. We arrange delivery only when the sampling qualified rate of fabrics reaches 100%. Besides, the one-stop business model can ensure the reasonable scheduling of personnel, materials and production time, thus ensuring the delivery time of goods.

2. Pay regular return visits to customers

Arrange special personnel to pay regular return visits to customers to understand their needs and provide better services to customers.

3. Solve quality problems in time-19939890380

Scan "After-sales" and "WeChat official account" QR codes to solve the problem.